Grievance Redressal

At Mayaa Money, we are committed to providing prompt and effective customer support. Your feedback helps us improve our services, and we take every grievance seriously. If you have faced any inconvenience or are unsatisfied with any aspect of our service, please let us know-we are here to help.

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How to Raise a Complaint

You can raise your concern through any of the following channels:

1. Email
Write to us at support@mayaa.money with the subject line "Grievance - [Your Issue]". Please include your name, contact details, and a brief description of the issue.

2. Phone
Support Call our customer care helpline at +91-9875909305 / 9779566788, available from 9:30 AM to 6:30 PM, Monday to Saturday.

3. Postal Address
You can also write to us at:
Grievance Redressal Officer
Mayaa Money
3rd Floor, Plot 161, Industrial
Area Phase 2 Chandigarh - 160002

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Response & Resolution Timelines

We aim to resolve your issues in a timely and transparent manner:

• Acknowledgment of grievance: Within 48 working hours
• Resolution of grievance: Within 15 working days (Complex matters may take up to 30 working days, with regular updates provided)

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Escalation

If you are not satisfied with the resolution, you may escalate the matter to our senior officer:

Escalation Contact:
Email: admin@paulfincare.com

Confidentiality Assurance
All grievances are handled with the highest level of confidentiality and professionalism. Your personal data will not be shared without your consent.